About Voice Process
A Voice process consists of two processes which are inbound voice process and Outbound Voice process.
Inbound Voice process: As the name implies, this process handles all incoming calls of the customers and these calls may be regarding various types of issues. When a call is received from a customer, a customer care representative will try to resolve the issue. The issue can be resolved over the phone instantly or a suitable complaint will be raised.
A customer can make a phone call to the customer care for certain technical support, or raise a complaint. Also, the call can be made for billing issues or else to know about various offers and plans being offered by the company.
When the call center services executive clears the issues raised by the customers, it can help to sell the products more easily.
Outbound Voice Process: An Outbound process is tougher than the inbound voice process as here the customer care executive is needed to make n call to the customers. The customer care executive has to gain the attention of the customers while making such calls and start pitching for the product. It is important to explain the benefits of the products in a meaningful way that can make an appeal to the customers.
Normally a customer care executive makes hone call for selling a product and to resolve an issue. Also, the call is made to explain the latest offers made by the company and what benefits are there with the offers. It is very important for an outbound call center outsourcing agency to convince the customers about the benefits of products. Service of a suitable outbound call center is gaining in popularity as it can make a significant drive to earn more revenue.
Domestic Voice Process(Tamil , English)
A Domestic Voice Process Job is a job where the executives are assigned to handle the calls from the customers that are located in their own country.
The job involves handling the customers’ queries and complaints and resolving the issues. The domestic voice process jobs are available for people who can speak with the customers in English, Tamil or other local languages. The customer care executive handles the queries and complaints from the customers and helps them solve their issues.
International Voice Process(UK,US,AUS)
An International Voice Process Job is a job where the executives are assigned to handle the calls from customers in different countries, particularly the U.S., U.K., Australia, etc.
These jobs include product and service support or technical support in which the customer is calling to solve an issue. The executives handling the calls should have strong communication skills because they are communicating with people from different parts of the world. The executives are also required to be very professional when handling the calls. They should be able to provide the best solutions for the customer’s problem without any delay.