Business process outsourcing (BPO) is a business practice in which an organization contracts with an external service provider to perform an essential business function or task.

An organization typically contracts with another business for such services after it has identified a process that, although necessary for its operations, is not part of its core value proposition. This step requires a good understanding of the processes within the organization and strong business process management.

Many organizations consider processes that are performed the same or similarly from company to company, such as payroll and accounting, good candidates for BPO.

Because these commodity processes do not generally differentiate one organization from another, enterprise executives often determine there is little value in having their own staff perform them. Companies calculate that outsourcing these processes to a provider that specializes in them could deliver better results.

BPO call center service provider have recently come into the limelight, you are wrong, because they have been helping business owners for decades. Companies approach different call centres in accordance with their varying business requirements.

Two Types of Call Centers:

  • Inbound call center services
  • Outbound call center services

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